Privacy Policy
1. Information we may collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation;
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us either directly or through third party websites such as Rightmove etc or social media; requesting to view a property or asking to be placed on any mailing list
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us;
2. Cookies
Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to the use of our website.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
Our advertisers/payment services providers may also send you cookies.
Our advertising services providers may send you cookies for the purpose of enabling the service of advertisements based on your previous visits to our website.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including www.robinsonestates.net.
About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
How we use cookies
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
(1) to recognise your computer when you visit our website;
(2) to track you as you navigate our website, and to enable the use of the Shopping Cart feature, if enabled on our website;
(3) to improve the website’s usability;
(4) to analyse the use of our website;
(5) in the administration of this website;
(6) to prevent fraud and improve the security of the website;
Third party cookies
When you use our website, you may also be sent third party cookies.
Our advertisers/service providers may send you cookies. They may use the information they obtain from your use of their cookies:
(1) to track your browser across multiple websites;
(2) to build a profile of your web surfing;
(3) to target advertisements which may be of particular interest to you.
In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
Our advertising services providers may send you cookies for the purpose of enabling the service of advertisements based on your previous visits to our website.
Blocking cookies
Most browsers allow you to refuse to accept cookies. For example in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector
Deleting cookies
You can also delete cookies already stored on your computer e.g in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
3. Your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) keep the website secure and prevent fraud;
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
4. Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors as is deemed reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are or are contemplating selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
5. Worldwide disclosure
Personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
6. Security of your personal information
We will take reasonable steps as is deemed possible to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password and firewall protected) servers.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential.
7. Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
8. Customer rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
9. Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
10. Changes to your personal information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
11. Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to tim@robinsonestates.net or by post to Robinson Estates, 1394-1396 Pershore Road, Stirchley, Birmingham, B30 2PH
12. Please note we are a member of the ICO Information Commissioners Office and abide by their rules regarding sharing and protecting of personal data. We will never pass your details to a third party without your permission. We do not sell information on to third parties. We are also members of The Property Redress Scheme.
13. Log files
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users’ movements in the aggregate and gather broad demographic information for aggregate use. IP addresses etc. are not linked to personally identifiable information.
14. Changes in our Privacy Policy
Any changes will be posted to this privacy statement.
15. Links
This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
16. Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a belief in good faith that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
17. GDPR/ Financial/ Anti-money laundering checks.
In light of recent changes to data protection, we are notifying you that should you enquire about any property we are instructed to market, view or request to be added to our mailing list, we do store your contact details for the purpose of informing you of properties that we feel are suitable. This will be name(s), address, email, telephone, solicitors details. We do not hold any financial information about you. We do act in accordance of the ICO guidelines and PRS.
Should you make an offer on a property, we do require ID information, proof of address, date of birth and we are entitled to request sight of financial information to satisfy a purchaser’s ability to finance. Should we see fit to ask for financial information as proof of funding prior to arranging a viewing of a property in order to satisfy our company of a genuine interest and the ability to purchase we will request this in order to carry out our due-diligence and client care. Should you not have this information then you should take advise from your financial advisor when obtaining such proof. Should you purchase/ sell a property through Robinson Estates then your information is retained on our files for 5 years to meet our requirements for anti-money laundering purposes with HMRC. You are entitled to have your personal information removed from our records by contacting our agency at any time.
Robinson Estates are members of the ICO and abide by their guidelines. Please note, we do not obtain information from third parties, the information we hold is the information you supplied to us and which you gave your permission at that time to hold on file and use for marketing purposes. Please note, by completing any forms on our website or third party websites this information is used for marketing and information purposes. Should you wish to be removed at any time please contact tim@robinsonestates.net
18. Where we store your information
Robinson Estates subscribe to third party software providers who store information on their sites. These are estate agency providers who ensure GDPR regulations are in place. We are not responsible for your information on their sites. We are happy to show you your information should you wish to make appointment in our offices.
19. What do we do with your information?
The information you supply is
a) used to match your requirements to properties we market that may be of interest to you
b) to notify you of any offers we have as possible vendor clients
c) used in connection with any viewing or offers you make on a property
d) passed on to solicitors as part of the sale memorandum
e) used for market appraisal information
f) used for proof of address purpose for Anti-money laundering
20. HMRC Anti-money laundering
We are legally obligated to carry out anti-money laundering checks on all our vendor clients and purchasers. Therefore we request and are entitled to see sight of formal ID and proof of address. We will not agree any sale should this not be completed or indeed any information withheld. Should you refuse to conduct this survey or provide ID as requested, then we cannot proceed with any sale or marketing of your property, as a purchaser we are legally obliged to report your refusal to provide information to HMRC.
In some circumstances we may request to see proof of funding from you prior to arranging a viewing of any of our properties. Should you not have this information then you should take advise from your financial advisor when obtaining such proof.
21. Services
Our services are available if required and these include conveyancing, mortgage and insurance services, general insurance and life assurance, buildings, contents, income insurance, surveys and valuations and other property related services. These services are also available to prospective purchasers. The referral fees we may receive from these services can range from £50 to £250.